Student Accommodation Framework Launched

The Framework is split into 5 lots and has been awarded as follows:

Student Accommodation Management system(s) – Lot 1

• Student Accommodation platform setup
• Students Pre-Arrival: student self-service portal for applications, data management and marketing, management of student accommodation accounts
• Student bedroom allocations, induction, student accommodation contracts, management of student payments
• Student arrivals: check-in, inventory
• Student room occupation: communication, notes management, student requests
• Student welfare and behaviour management
• Housekeeping services, Inspection, Damage management, deposit management
• Parcel management

Conference/Event Management System(s) – Lot 2

• Marketing and Customer Relationship Management (CRM): data management, contact records management, notes management, email communication, booking an event, customer self-service booking
• Event management: catering, check-in, housekeeping, room inventory, inspection, damage management, deposit management, request management, room planning/venue plan, event spaces, delegate management, management of payment

Delivered Catering Management System(s) – Lot 3

• System configuration, ordering process, images, icons and labelling
• Client journey: placing and editing orders, booking time slots, order history
• Management of payment

Hotel Management System(s) – Lot 4

• Room operations
• Room management
• Communication and client management: marketing and data management, customer relationship management (CRM), guest records management (GRM), email communication through CRM and GRM
• Catering functionality
• Housekeeping functionality
• Cost management

Multi-Functional System(s) includes all above functionalities - Lot 5

• Reporting
• System integration and extension capabilities